Support Request

Use this form to submit a technical question or problem directly to our technical support team. You will be contacted promptly with a response.

Please provide as much detail as possible – the more information submitted, the quicker the overall resolution.
* Denotes a mandatory field.

Contact Information
*Full Name: *Phone Number:
*Organization: *Email Address:

Product Information
*Serial Number: *Support Contract:
*Product: *Version:
*Patches Installed:

Problem Report
*Severity:
*Summary of Issue:
*How often do the symptoms occur?
*Any recent changes to the Borderware Product and/or surrounding network?
Any errors in the log files?
Has this feature ever worked? If so, when?
Can you duplicate the problem or is there a noticeable pattern?
Is support access available? If so, what is the IP Address of the Product?