Hardware Warranties

All BorderWare appliances are warranted against failure for 1 year from the date of purchase. The warranty can be extended to a maximum length of 3 years from the date of purchase. Failure includes any loss of functionality in the hardware system, for example:
  • disk drive failure
  • CPU or motherboard failure
  • Cooling fan
  • Lights
  • Connectors
  • Etc.
The following scenarios are not covered under warranty:
  • accidental damage caused by the user, e.g. improper handling, unauthorized modifications to the system.
  • environmental damage, e.g. flood, fire.
Support Services Datasheet
RMA Policy & Process